Privacy Policy

We collect only the information necessary to fulfill your cake order and provide excellent service:

• Name — to identify you and personalize your experience
• Email address — for order confirmations and communication
• Phone number — for order coordination and delivery updates
• Delivery address — only if delivery is selected, to fulfill your order
• Order details — event date, number of servings, flavor preferences, design description, and budget range

Your personal information is used for:

• Order processing — managing your order from inquiry through delivery or pickup
• Communication — sending order confirmations, updates, and responding to your inquiries
• Service improvement — understanding customer needs to improve our offerings

We will never sell your data to third parties.

We take the security of your data seriously:

• All personal data is encrypted at rest using industry-standard encryption
• Data is transmitted exclusively over TLS 1.2 or higher
• Access to customer data is restricted to authorized personnel only
• We retain order-related data for business analytics and legal compliance purposes

You have the right to request deletion of your personal data at any time. Here's how it works:

• Submit a deletion request via our contact form, email, or any messaging channel (WhatsApp, Instagram DM, or on-site chat)
• We will acknowledge your request within 48 hours
• Your personally identifiable information (name, email, phone, delivery address) will be removed within 30 days
• Anonymized order records may be retained for business analytics

We respect your communication preferences:

• Marketing messages require your explicit opt-in consent — we will never subscribe you automatically
• You can withdraw consent at any time through our website or by messaging us on any supported channel
• Marketing communications will stop within 24 hours of consent withdrawal
• Consent records include the timestamp and channel of your opt-in for transparency

If you have any questions about this privacy policy or how your data is handled, please reach out to us through our order form, WhatsApp, or Instagram. We're happy to help.